Showing posts with label call centre employee and important tips. Show all posts
Showing posts with label call centre employee and important tips. Show all posts

Tuesday, April 30, 2013

Important tips for call centre customer care Representative


Below are the few tips which will help call centre employee to perform well
  • Be polite and optimistic.
  • Should be complete expert.
  • Should respect the customer.
  • All Customer calls to be considered important.
  • Understand and respect the customer queries.
  • Should be reliable professional.
  • Should make confidence and patience as strength
  • Knowledge is essential in this job profile.
  • Individual should update themselves with current issue.
  • Should show interest in each customer call and their queries.
  • Customer care representative should solve the problem in less time.
  • Individual should be flexible in working style as per the company demand.
  • Company keep the customer informed of the reasons for the change.
  • Good communication and presentation skills.
  • Interested to work in night based shift.