Telephone Manners in the Work Place

Basic knowledge of business telephone manners is essential for individual in the work place. Following tips should be considered in handling office phone.

• Prefer to speak clearly and slowly.
• Inform caller before putting them on hold.
• Do not forget to thank caller for waiting.
• Receive incoming phone without much delay.
• Avoid the habit to interrupt the person while he/she is talking.
• Do not answer the phone if you are eating or chewing gum.
• Do not give rush sign to close the telephone conversation.
• Reply without delay the calls promptly that have been left on voice mail or answer phones.
• Always offer to leave a message
• Always end with” Thank you for your call" or "It was nice speaking with you".